<p><strong>Jewelry Repair</strong><br /> In the event that the item you purchased breaks within 90 days, Savatrii will fix it for free provided 90% of the stones are present. A $10 fee will be charged to repair a broken piece if too many of the stones are missing.</p> <p><strong>Contacting Customer Service</strong><br /> To contact our customer service department, please email us at service@savatrii.com or call us at (480) 784-7944.</p> <p><strong>Shipping</strong><br /> Inaccurate or incomplete shipping information will delay arrival significantly. Due to shipping methods, we cannot correct inaccurate or incomplete shipping information.</p> <p>U.S. orders only. No P.O. Boxes. No Saturday or Sunday deliveries. U.S. national holidays are not delivery dates. Packages will be shipped by <span class="caps">USPS</span> or Federal Express; shipping method does not include a signature requirement. Packages will be left on-site. We will not be held responsible for items damaged due to damaged packages shipped through these carriers. Insurance and tracking information is provided for each order. Please make sure that the ship-to address on your order is correct.</p> <p><strong>Phone Orders</strong><br /> To place an order by phone, please contact our customer service department at service@savatrii.com and provide your contact information. One of our staff members will contact you as soon as possible.</p> <p><strong>Estimating Your Delivery Time</strong><br /> In stock orders are typically shipped out within 24-48 hours of the purchase date. Pre-order items are typically shipped within 14 days of the purchase date. After the order has shipped, domestic delivery occurs on average within three to ten business days depending upon the delivery method. Some domestic orders may take up to two weeks. For international orders, packages typically arrive within 3 weeks of shipping date, but may take up to 4 weeks depending on Customs handling. During special shipping promotional periods or holiday shopping, your order may arrive faster.</p> <p><strong>Returns and Exchanges</strong><br /> Any item sold by Savatrii.com, excluding sale items, may be returned for a full exchange of the product’s cost within 30 days of purchase. For more information, please contact us at service@savatrii.com. Items for exchange must arrive in their original condition.</p> <p>You may return your package via the carrier of your choice that provides tracking information, insurance, and delivery confirmation or signature-required delivery for breakables and high value exchanges.</p> <p>We cannot accept exchanges of clearance or sale items, or items that do not have their original packing slip(s).</p> <p><strong>U.S. Only</strong><br /> If we have made an error with your shipment, we will pay return shipping costs for an exchange (no charge to re-ship your correct item in the U.S.) or arrange to have a damaged or lost item replaced after delivery carrier investigation.</p> <p>If you are returning a gift, we are happy to exchange a gift within 30 days of purchase for another item of equal value from our store. For your protection, returns for partial refund, in the event an item of lesser value is requested as an exchange, cannot be credited back to the original credit card used for the original purchase due to our website checkout methods.</p> <p><strong>Special Items or Situations</strong><br /> We will not issue an exchange for:</p> <p>Clearance or sale items.<br /> Items not returned in original condition or packaging.<br /> Items returned damaged or missing parts.<br /> Bulk purchases or specially discounted items.</p> <p><strong>International Returns</strong><br /> Please contact us before returning an item shipped internationally. You may contact us via email at service@savatrii.com.</p> <p><strong>Sales Tax</strong><br /> We are required by law to charge sales tax on all orders billing to or shipping to the state of Arizona.</p> <p><strong>“Out of Stock” Products</strong><br /> We make every effort to keep products in stock. “Out of stock” products are typically re-stocked within 1-4 weeks or replaced with a new item, depending on the location of the product supplier and availability of raw materials. Products sourced from overseas may take longer to re-stock. We apologize for any inconvenience this may cause and thank you for your patience. Your business is important to us.</p> <p><strong>Tip:</strong> Among our wide selection of products, you may be able to find a comparable product to an “out of stock” product. Use the search field located at the top right of the store or browse within the departments listed at the top of our home page.</p> 2007-08-22T14:26:51-07:00 policies 98541 2007-08-22T14:26:51-07:00 55651 2009-12-12T19:24:03-07:00 *Jewelry Repair* In the event that the item you purchased breaks within 90 days, Savatrii will fix it for free provided 90% of the stones are present. A $10 fee will be charged to repair a broken piece if too many of the stones are missing. *Contacting Customer Service* To contact our customer service department, please email us at service@savatrii.com or call us at (480) 784-7944. *Shipping* Inaccurate or incomplete shipping information will delay arrival significantly. Due to shipping methods, we cannot correct inaccurate or incomplete shipping information. U.S. orders only. No P.O. Boxes. No Saturday or Sunday deliveries. U.S. national holidays are not delivery dates. Packages will be shipped by USPS or Federal Express; shipping method does not include a signature requirement. Packages will be left on-site. We will not be held responsible for items damaged due to damaged packages shipped through these carriers. Insurance and tracking information is provided for each order. Please make sure that the ship-to address on your order is correct. *Phone Orders* To place an order by phone, please contact our customer service department at service@savatrii.com and provide your contact information. One of our staff members will contact you as soon as possible. *Estimating Your Delivery Time* In stock orders are typically shipped out within 24-48 hours of the purchase date. Pre-order items are typically shipped within 14 days of the purchase date. After the order has shipped, domestic delivery occurs on average within three to ten business days depending upon the delivery method. Some domestic orders may take up to two weeks. For international orders, packages typically arrive within 3 weeks of shipping date, but may take up to 4 weeks depending on Customs handling. During special shipping promotional periods or holiday shopping, your order may arrive faster. *Returns and Exchanges* Any item sold by Savatrii.com, excluding sale items, may be returned for a full exchange of the product’s cost within 30 days of purchase. For more information, please contact us at service@savatrii.com. Items for exchange must arrive in their original condition. You may return your package via the carrier of your choice that provides tracking information, insurance, and delivery confirmation or signature-required delivery for breakables and high value exchanges. We cannot accept exchanges of clearance or sale items, or items that do not have their original packing slip(s). *U.S. Only* If we have made an error with your shipment, we will pay return shipping costs for an exchange (no charge to re-ship your correct item in the U.S.) or arrange to have a damaged or lost item replaced after delivery carrier investigation. If you are returning a gift, we are happy to exchange a gift within 30 days of purchase for another item of equal value from our store. For your protection, returns for partial refund, in the event an item of lesser value is requested as an exchange, cannot be credited back to the original credit card used for the original purchase due to our website checkout methods. *Special Items or Situations* We will not issue an exchange for: Clearance or sale items. Items not returned in original condition or packaging. Items returned damaged or missing parts. Bulk purchases or specially discounted items. *International Returns* Please contact us before returning an item shipped internationally. You may contact us via email at service@savatrii.com. *Sales Tax* We are required by law to charge sales tax on all orders billing to or shipping to the state of Arizona. *“Out of Stock” Products* We make every effort to keep products in stock. “Out of stock” products are typically re-stocked within 1-4 weeks or replaced with a new item, depending on the location of the product supplier and availability of raw materials. Products sourced from overseas may take longer to re-stock. We apologize for any inconvenience this may cause and thank you for your patience. Your business is important to us. *Tip:* Among our wide selection of products, you may be able to find a comparable product to an “out of stock” product. Use the search field located at the top right of the store or browse within the departments listed at the top of our home page.